About the scientific instrumentation company
The client in this success story is a leading scientific instrumentation company with customers in the pharmaceutical, biopharmaceutical, food, and environmental industries. It has dedicated teams focused on enablement, ensuring employees and customers have the knowledge and skills needed for success.
The learning team has four main areas of focus:
- Sales Enablement focuses on customer engagement strategies, value-based selling, buyer-centric approaches, and in-depth product training, enabling teams to communicate effectively and drive meaningful conversations.
- Service Enablement provides highly technical training for service engineers, equipping them with the expertise required to perform intricate diagnostics, maintenance, and repairs on instrumentation.
- Commercialization Training supports the successful launch of new products by ensuring internal teams and customers understand their value, features, and applications.
- Customer e-learning offers digital training resources designed to help users maximize the effectiveness of solutions.
Problem
Before 2020, global teams at the company would gather for in-person training sessions. However, the pandemic forced the company to consider moving away from heavy instructor-led, in-person training to more self-paced online learning.
Beyond the transition to e-learning, the team faced another major challenge—learning resources. One of the company’s program managers oversees marketing, sales, and science enablement. He understands the difficulty of supporting a large organization with a small team. “With a team of this size, we’ve had to be highly strategic in prioritizing our efforts.”
Additionally, the team needed a scalable approach to training employees on their diverse products and services, keeping courses up to date as technology evolved, repurposing content for different needs, and translating materials into multiple languages to support their global workforce and partners.
Solution
An ambitious request by the C-Suite was the final catalyst to take a fresh approach to learning programs. “We were tasked to create a huge amount of product training in a short amount of time,” said the program manager.
“I suddenly had a vast network of people to help me deliver content, but I needed to standardize how course content was created so we followed best practices, delivered on time and provided a great learner experience.”
The program manager learned about LEAi through other partners and decided to explore whether it could help his team streamline training content creation while implementing learning best practices and standards.
Content creation
Initially skeptical about whether LEAi could handle their highly technical content, the program manager quickly realized the tool’s full potential.
When a scripted presentation or pre-recorded webinar is uploaded, LEAi generates a first draft of the course in minutes—crafting learning objectives, rewriting content for clarity, formulating test questions, and even adding relevant images. Once edited, the course can be exported as a SCORM file and uploaded into their custom LMS.
“I’m amazed at how effortless it is to create a course with LEAi,” said the program manager. “I invited my Director of Learning Enablement to explore LEAi’s features, and she was just as excited about its built-in learning features.”
“The AI engine in LEAi does it all – it ensures the content is well-structured and delivered in a consistent format.”
Translation with LEAi
One of the most significant impacts on the company was the translation feature.
Since adopting LEAi, the company has significantly streamlined the process to reduce the burden of localizing training content. It is now able to translate into several languages efficiently. One key advantage of using LEAi is exporting translations into an Excel format and quickly sharing the content with regional partners in Japan, Korea, Germany, Portugal, Brazil, and other locations for review.
“With LEAi, our partners can review and refine the translations within a day—an effort that previously required substantial financial investment and weeks of turnaround time,” said the program manager.
By adopting this streamlined workflow, the company has achieved greater efficiency, reduced costs, and ensured accurate, high-quality translations across its thousands of global employees. This transformation is one of the key reasons why they chose LEAi.
Updating product training
The company faced a challenge with outdated product training, much of which was several years old. LEAi allowed the company to make positive adjustments in its approach to developing training content. When product information changes, the team can simply update the script, and all related content—translations, videos, and other materials—automatically refresh.
This streamlined process will significantly improve content maintenance, eliminating the reliance on static videos that quickly become obsolete.
Collaboration features
One key advantage of LEAi that stood out to the scientific instrumentation company was its collaborative commenting feature. The team was accustomed to using another (expensive) software tool, where comments required precise, prescriptive instructions referencing specific lines since direct highlighting isn’t possible.
“With LEAi, reviewers can highlight sections and provide direct feedback, eliminating the need for lengthy explanations,” said the program manager.
This streamlined approach significantly improves collaboration and makes it easier for multiple team members to review and refine content efficiently. Those who have tried the feature immediately recognize the value of this more modern approach.
Use of LEAi expands
Another company team member needed assistance with a funnel management training module. Expecting a lengthy process, he assumed it would take at least a week to complete. However, after uploading the content into LEAi, the module was generated in an hour.
“He was amazed not only by LEAi’s speed but also by how quickly the content could be refined—organizing sections, adjusting placement, and seamlessly integrating test questions,” said the program manager. The structured nature of the original presentation made transforming content into a polished, ready-to-use training module easy.
Business impact to scientific instrumentation company
LEAi delivers substantial cost savings on translation while significantly improving efficiency.
“Our company has made remarkable progress in translation efficiency over the past two weeks. Using LEAi, we could translate existing e-learning modules in record time, achieving a 75% reduction in translation costs and time. Typically, this work would cost thousands, but with LEAi, it was just a fraction—essentially paying for itself. Moreover, eliminating the need for external translation vendors has simplified our internal workflows, reduced back-and-forth communication and ensured timely deliverables.”
Beyond translation, LEAi has already accelerated content creation by approximately 60%. This number will increase as content creators become more proficient with the tool.
LEAi also enhances the accuracy of AI-generated content by using approved internal content rather than content from external AI tools that may introduce bias.
Attitude towards AI
The program manager is part of an organization where leadership is highly enthusiastic about AI, driven by its potential to boost productivity and streamline resource allocation.
He believes that AI’s trajectory is undeniable. “Companies should invest in AI tools now—even if they are not yet perfect—and develop the necessary skills to stay ahead as the technology evolves,” he advises.
LEAi for training and enablement development
LEAi by LearnExperts uses AI to allow companies like this scientific instrumentation company to create comprehensive corporate training programs rapidly. Powerful features of the tool include:
- Automated content conversion: Quickly transform existing Word documents, PDFs, webinar recordings, and PowerPoint presentations into various formats, including eLearning courses, microlearning, video scripts, and interactive presentations.
- AI-powered content structuring: LEAi intelligently organizes and structures content, making it easier to create cohesive and logical learning paths tailored to your team’s needs.
- Interactive assessments: Create quizzes, simulations, and other interactive elements that engage learners and reinforce key concepts.
- Seamless integration: LEAi courses can be exported as SCORM files to be uploaded to your Learning Management System (LMS) for a hassle-free implementation.
- Scalable content creation: LEAi scales with your needs, enabling rapid deployment across multiple departments.
- Collaboration tools: Facilitate teamwork and input from multiple stakeholders for easy content review and approval processes.
Contact us to discover how LEAi can streamline your corporate training development.
