Customer Success Manager

**Please note that we are only considering candidates located in Canada**

Remote – Ottawa | Full-Time

Are you energized by building relationships, solving problems, and delivering real value to customers? Do you thrive in fast-paced, ever-evolving environments where you can wear multiple hats and make a tangible impact every day? Are you excited to help scale a growing company by shaping what Customer Success should look like?

About Us

We’re LearnExperts, and we’re on a mission to help the world turn information into learning. Our AI-powered product, LEAi (LearnExperts Artificial Intelligence), empowers organizations to create expert-level learning content faster and easier than ever before.

We’re looking for a Customer Success Manager who’s ready to roll up their sleeves, champion our customers, and grow with us.

What You’ll Do

• Act as the strategic partner for a portfolio of LEAi customers, understand their goals, unblock challenges, and help them thrive
• Manage multiple priorities with confidence—onboard, support, and expand customer value in a hands-on, agile way
• Champion the voice of the customer across product, marketing, and support—turn insights into action
• Co-create resources, optimize onboarding, and design high-impact moments throughout the customer journey
• Help shape our customer success function—build playbooks, test new strategies, and iterate quickly
• Host virtual events, facilitate knowledge-sharing, and spark community among our growing user base

Who You Are

• You bring a minimum of two (2) years of experience in Customer Success and are a natural relationship-builder and problem-solver with a strong bias toward action.
• Most importantly you have deep domain expertise in Learning & Development, Training, or Instructional Design—you understand our field and can confidently engage with learning professionals.
• You’ve familiar with the environment of a growing company, so you know what it takes to help build something as you’ve worn many hats and thrive in fast-paced, ever-changing environments where prioritization is essential.
• You’re comfortable engaging with stakeholders at all levels, from L&D practitioners to senior executives and you’re passionate about user experience, and the power of continuous learning to drive meaningful outcomes.
• Proficient with CRM tools like Salesforce, HubSpot, or similar systems.
• Experience with Customer Success platforms like Gainsight is a strong asset.

What It’s Like to Work Here

At LearnExperts, we’re remote-first, startup-minded, and mission-driven. Our culture is built on trust, impact, and humanity. We move fast, support each other, and take pride in building something meaningful—together.

Our core values:

• Think BIG for customers: We aim high, stay curious, and deliver real value
• Be the person people count on: We do what we say, support each other, and keep things human
• Build a team to be proud of: Diversity of thought and experience is key to innovation
• Make everyday authentic: Bring your full self—we’re better for it

Why You’ll Love This Role

• You’ll be part of a high-growth company where your work directly shapes the customer experience
• You’ll have autonomy and space to lead, experiment, and grow
• You’ll join a close-knit team that values curiosity, empathy, and impact
• You’ll play a key role in transforming how organizations scale learning

We’re Committed to Inclusion

We believe diverse teams create better experiences. We welcome and encourage applicants from all backgrounds, identities, and experiences. If you’re excited about this role—even if you don’t meet every requirement—we’d still love to hear from you. Let us know if you need accommodations at any stage of the process.

Ready to help shape the future of customer success with us? Send your resume and a short note or video (preferred!) introducing yourself to careers@learnexperts.ca

Apply today!