**Please note that we are only considering candidates located in Canada**

Remote – Ottawa | Full-Time

Are you passionate about learning and development? Do you light up at the idea of helping others grow through meaningful training experiences? Does building relationships, solving puzzles, and seeing customers thrive give you that “this is why I do this” feeling?

If that sounds like you — we want to connect!

We are the team at LearnExperts, and we have a vision to help transform the world’s information into learning. To fulfill our mission of making it easier and faster to create learning content that looks just like an expert created it, we built a product called LEAi (LearnExperts Artificial Intelligence).

Our customers are passionate about learning, and we’re building tools and a community to help them succeed. We’re looking for a Customer Learning Champion — someone who shares our energy and is ready to roll up their sleeves, make an impact, and grow with us.

🚀 What You’ll Do

• Be the trusted advisor for a portfolio of LEAi customers—understand their goals, champion their success, and build long-term relationships.
• Leverage your L&D or instructional design background to help clients create engaging, high-impact training content using LEAi.
• Drive value realization—help customers see, measure, and celebrate the business impact of their learning programs.
• Work cross-functionally with product, marketing, and support teams to bring the voice of the customer into everything we do.
• Get hands-on—whether it’s refining onboarding, co-creating enablement resources, or brainstorming ways to improve the customer journey.
• Help us build and grow our customer community—host virtual events, roundtables, and share best practices that spark connection and collaboration.

🌱 What We’re Looking For

• We’re seeking a candidate with 5–7 years of experience in Learning & Development or Instructional Design, who brings a customer-centric mindset and a passion for enabling success through meaningful engagement and support.
• Someone who’s genuinely curious, always learning, and excited about the intersection of training, tech, and customer success
• A stellar communicator—confident, clear, and comfortable engaging with everyone from their instructional designer peers to execs
• Experience in a SaaS or tech-enabled environment is a strong asset
• A builder’s mindset—comfortable with ambiguity and excited to help shape systems, not just follow them
• A team player who thrives in a transparent, people-first, values-driven culture

💡 What It’s Like to Work Here

At LearnExperts, we’re a remote-first company that believes in the power of innovation, trust, and making a meaningful impact. Our culture is more than just how we work — it’s who we are.

We’re guided every day by values that reflect our ambition, our humanity, and our commitment to each other and our customers:

• Think BIG for customers: We are transforming the industry. We imagine delivering outstanding value to customers and then achieve it.
• Build a team to be proud of: Innovation is born out of diversity in people and ideas. We work with colleagues, customers, and partners to create a better team.
• Be the person people count on: Changing the world is hard. Really hard. We make life easier by having fun, living up to what we say and challenging others to do the same.
• Make everyday authentic: Encourage genuine “humanness” and being original. We find time to help, support, and laugh together.

💜 Why You’ll Love This Role

• You’ll shape how we engage and support a fast-growing, passionate customer base
• You’ll join a team that genuinely cares—about our work, our customers, and each other
• You’ll have the space to contribute ideas, lead initiatives, and grow alongside the company
• You’ll help define the future of how organizations scale knowledge and accelerate learning

🤝 We’re Committed To Inclusion

At LearnExperts we believe diverse teams create better experiences. We welcome and encourage applications from all qualified candidates, regardless of race, gender identity, sexual orientation, disability, age, or background. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to get to know you. If you require accommodations at any stage of the interview process, please let us know and we’ll work with you to meet your needs.

Apply today!

Ready to champion customer success with us? We’d love to hear from you. Send us your resume and a quick note or video (preferred!) to introduce yourself at careers@learnexperts.ca

About Us

At LearnExperts we are a fast-growing early stage company passionate about driving customer adoption and learning through state-of-the-art education technology. The ed tech market is a $14B industry and is expected to grow to $25B by 2025. Using over 100 years of expertise, we are on the cutting edge of innovation with our creator platform using things like Artificial Intelligence and Machine Learning to improve the creator experience. As seasoned, experienced professionals, we pride ourselves on having built award-winning innovative learning programs and products for over 20 years.